Payment terms

Payment Terms – Calyray

Last Updated: November 2, 2025

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1. Accepted Payment Methods

At Calyray, we ensure your shopping experience is simple, secure, and seamless.
We accept the following payment methods:
 • Credit and Debit Cards: Visa, Mastercard, Maestro, American Express
 • Apple Pay and Google Pay
 • PayPal

All transactions are processed in Australian Dollars (AUD) for your convenience.

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2. Payment Processing
 • Payment must be made at the time of purchase.
 • Orders will only be processed and shipped once payment has been successfully confirmed.
 • If a payment is declined or unsuccessful, your order will not be finalized.
 • All payments are processed securely through Shopify Payments or Stripe, both fully compliant with international data security standards.

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3. Prices and Currency
 • All prices listed on our website are in AUD, inclusive of GST (Goods and Services Tax) where applicable.
 • Prices may be updated without notice, but this will not affect orders already placed.
 • Any additional costs, such as shipping or taxes (if applicable), will be clearly displayed during checkout.

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4. Secure Transactions

Your privacy and security are our top priority.
 • Our checkout uses SSL encryption to protect your data.
 • Calyray does not store or access any payment card details.
 • All payments are securely processed through trusted payment gateways like Shopify Payments, PayPal, and Stripe.

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5. Refunds and Chargebacks
 • Refunds are processed in accordance with our official Refund Policy.
 • Unauthorized chargebacks will be investigated and disputed where necessary.
 • If you experience an issue with your payment, please contact us first at info@calyray.com — our team will assist you immediately.

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6. Fraud Prevention

Calyray reserves the right to cancel or hold orders if fraudulent or unauthorized activity is suspected.
For high-value orders, we may request additional verification to ensure your security.

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7. Contact Information

Calyray
Nieuwezijds Voorburgwal 87C, 1012 RE, Amsterdam, Netherlands
📧 Email: info@calyray.com
📞 Phone: +31 6 1724 6439
🕒 Customer Support: Monday – Friday | 9:00 AM – 5:00 PM (AEST)
💬 Average response time: within 24 hours