Frequently Asked Questions (FAQ)

❓ Frequently Asked Questions (FAQ)

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1. How long does delivery take?
Delivery usually takes 7–14 business days, depending on your location and region.
Once your order has been shipped, you’ll receive an email with a tracking number, allowing you to follow your parcel in real time.

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2. What payment methods do you accept?
We accept all major and secure payment methods:
Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal.
All transactions are encrypted and verified to ensure your safety.

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3. Do you offer free shipping?
Yes — we offer free shipping on all orders, with no minimum spend required.
There are no hidden fees or extra charges during checkout.

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4. How can I track my order?
After your order has been processed, you’ll receive an email with a tracking link.
You can also visit our official tracking page here:
👉 Track Your Order
Simply enter your tracking number or the email address used at checkout.

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5. Can I return an item?
Yes, we offer 30 days for returns or exchanges from the date of delivery.
Items must be unused, unwashed, and in their original packaging.
To start a return, contact us via email at info@calyray.com.

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6. What if I receive a damaged or incorrect item?
If your product arrives damaged, faulty, or incomplete, please contact us within 48 hours of delivery.
Include photos and a short description of the issue — we’ll resolve it for you as quickly as possible.

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7. How do I choose the right size?
Each product page includes a size chart to help you find the perfect fit.
If you’re unsure, feel free to email us — our team will be happy to assist you.

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8. Are Calyray products unisex?
Our collections are designed separately for women and men, but many of our pieces feature versatile fits that suit a variety of styles and body types.

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9. How can I contact you?
You can reach us anytime at info@calyray.com.
Our customer service is available Monday to Friday, 9:00 AM – 5:00 PM (AEST).
We reply to all inquiries within 24 hours.

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10. Where are orders shipped from?
Our products are shipped from trusted partner warehouses located in Australia and internationally.
Every item is carefully inspected before shipping to ensure premium quality and perfect condition upon arrival.