Frequently Asked Questions (FAQ)

What is the order cut-off time?
Order Cut-Off Time: 2:00 PM (EST)

Do you charge for shipping?
Free Shipping on all orders within Canada

Will I receive tracking information?
Once your parcel has been dispatched, you will receive another email containing tracking information.

What if my order is delayed?
Please allow up to two additional business days and be sure to check your tracking code. If it still hasn’t arrived, please contact us and include your order number.

What if my order has already been processed?
Once processing has begun, we’re unable to cancel the order, and you’ll need to follow our Return and Refund Policy after delivery.

What is the return period?
Returns are accepted within 30 days from the delivery date.

How long does it take to receive a refund?
Refunds are issued within 7 days after approval.

What are the conditions for returns?
Items must be unused, unworn, unwashed, in their original packaging, and include all original tags.

How do I start a return?
Email our customer support team at info@calyray.com to register your return.

How long do I have to request an exchange?
You can request an exchange within 30 days from the delivery date.

What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.